rXg Installation
Step 1: pre installation discovery call - 1 hour
The goal of the pre-discovery call is to introduce participants to each other and gain consensus on the initial specifications and milestones for the project. At the completion of the meeting, the RG Nets sales representative has handed off day-to-day responsibility for the project to the RG Nets professional services engineer. The RG Nets professional services engineer is properly briefed on the customer's project specifications that were discussed during the sales process, and is prepared to implement those specifications.
Step 2: site survey - 1 hour
The RG Nets professional services engineer and customer complete a RG Nets site survey based upon information provided by the customer. The site survey is a complete formalized document that contains characteristics of a customer installation site and is instrumental for completing the network diagram. Used properly a site survey eliminates confusion and rework by clarifying every detail of a specific installation and ensures there are no physical impediments to a successful installation. It is very important that the site survey be completed at least one week prior to the equipment installation in order to correct any discrepancies uncovered this process.
Step 3: network diagram - 1 hour
The RG Nets professional services engineer and customer construct a network diagram based upon customer requirements / specifications. The network diagram represents a simplified view of the network, showing the functions of each set of equipment, the IP subnets and specific port addresses, and a quick and easy view of routing flow. The network diagram becomes a ready reference tool for the professional services engineer whenever a quick pictorial view of the network is needed - it is always the reference document for installation detail. The customer must send an approved network diagram to the RG Nets professional services engineer in electronic format (jpg preferred) diagram has been
Step 4: site survey audit - 30 minutes
During the site survey it is expected that certain modifications to the facility, network topology, WAN or LAN configurations or usage plans will be recommended. The RG Nets professional services engineer will document these and send it to the customer for review. This list will detail the items that need to be corrected, the recommended solutions, and expected due dates of when these will be implemented. These modifications must be complete prior to installation.
Step 5: open installation ticket - 15 minutes
The customer opens an installation trouble ticket with the RG Nets helpdesk. This will ensure that the equipment warranty period has been initiated and will familiarize you with the helpdesk process for the future. Please ensure you have your serial number, model number and born on date (date of purchase) on hand when you call. Once connected with the helpdesk, simply state that you are installing your Equipment product. They will give you a reference number and establish that your warranty period has started.
Step 6: installation - 1 hour
RG Nets professional services engineer will configure settings to ensure Equipment is properly functioning: identify the 1st WAN and 1st LAN port, connect 1st WAN port to uplink device, connect management computer, set laptop for DHCP, administrative lock down, access Equipment Management Console, install trusted SSL
Step 7: operational verification - 1 hour
The RG Nets professional services engineer performs an operational verification test to validate proper setup and that the Equipment appliance is functioning properly. The professional services engineer connects two laptops (receiver and sender) and will check throughput using a 3rd party software application. Installation is complete when the Equipment appliance passes the test.
Step 8: final review / sign off - 1 hour
A final review of steps 1 - 8 is conducted to make sure all documentation and procedures have been completed. Customer will sign off that the installation was successful and the Equipment appliance is working.
Step 9: close installation ticket - 15 minutes
The customer closes the installation ticket with the RG Nets CRM. Additional training on how to use the CRM portal.
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