LokBox Support
RG Nets provides ongoing maintenance and support for operators networks powered by LokBox appliances. Currently, RG Nets offers both per-incident-hour (pre-paid in blocks of ten) as well as unlimited annual support contracts. In addition, LokBoxes covered by RG Nets support contracts are eligible for discounted pricing on the Revenue eXtraction Gateway (rXg) product. Contact us for details on how to get your LokBox covered by a RG Nets support contract.
Network operators can rest assured that RG Nets will continue to offer the high quality of service and support that they need for their deployed LokBox appliances. RG Nets strives to ensure that all basic configuration and operational issues are usually resolved within one business day. Critical issues are resolved within four hours. Contact us today to renew your support and maintenance agreement.
Here are some documents that may be of interest to LokBox owners:
RG Nets LokBox Operator Support Agreement
LokBox Quick Installation Guide
LokBox mk iii appliance datasheet
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